Return & Refund Policy
At Belcour Jewels, your satisfaction is our priority. We stand behind every piece we create and want you to love what you receive.
Returns
We accept returns within 7 days of delivery for items that are unused, unworn, and in their original Belcour packaging with all tags and authenticity certificates intact.
To initiate a return please email us at belcourjewels@gmail.com with your order number and reason for return. Our team will respond within 24 hours with return instructions.
Items must be returned in the same condition they were received — unworn, unaltered, and in the original Belcour box and authenticity certificate (if included). We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned or exchanged:
Items that have been worn, altered, or damaged after delivery. Items returned without original packaging or authenticity certificate. Personalised or custom-engraved pieces. Items purchased during flash sale or promotional periods marked as sale.
Exchanges
We are happy to exchange your item for a different piece of equal or greater value within 7 days of delivery. Simply email belcourjewels@gmail.com with your order number and the item you would like to exchange for. Exchange shipping costs are covered by the customer.
Faulty or Damaged Items
If your item arrives damaged or faulty please contact us within 48 hours of delivery at belcourjewels@gmail.com with your order number and clear photographs of the damage. We will arrange a replacement or full refund at no cost to you including return shipping.
We take the quality of every Belcour piece seriously. If something is not right we will make it right.
Refunds
Once your return is received and inspected we will notify you by email. If approved your refund will be processed to your original payment method within 5 to 7 business days. Please note that your bank or card provider may take additional time to process and post the refund.
Original shipping fees are non-refundable.
How to Return
Email belcourjewels@gmail.com with your order number and return reason. Wait for our response with return address and instructions. Pack your item securely in its original Belcour packaging. We will share the return details with you. Refund or exchange processed within 5 to 7 business days of receipt.
Contact Us
For any questions about your order or our return policy please reach out at any time.
📧 belcourjewels@gmail.com
🌐 belcourjewels.com
📱 @belcourjewels
We respond to every message within 24 hours, seven days a week.